Please browse through our Frequently Asked Questions first to ensure your question has not already been dealt with.
Click on each question for the answer.

• "Fair use policy (FUP)" what does that mean?
• How do I register?
• I have registered, but haven't received an email confirmation with my customer number.
• I have an AOL email account
• How do I make a call?
• Are there any other charges to pay?
• Do I still pay line rental?
• How much will I be charged for my calls?
• I made a 5 minute call abroad at 2ct per minute, but have been charged more than 10ct. How is this possible?
• When do call charges take effect?
• Are there peak and off-peak rates?
• How can I be certain at which tariff I will be charged?
• The advertised tariff is different than the tariff message. Which one is correct?
• How can call13434 keep their rates so low?
• I think I have been charged incorrectly
• Can I call a destination not included in your country list?
• Am I able to use call13434 if NTL or another company than Eircom is my service provider?
• Am I able to use call13434 if I am already registered with Tele2, Onetel or another carrier selection provider?
• My calls are automatically routed through another provider, but I pay line rental to Eircom. Can I still use call13434?
• I use a router box from another provider. Can I still use call13434?
• I live abroad. Can I still use your service?
• Can I register for a pre-select system whereby all my calls will automatically go through call13434?
• Can a company (with or without switchboard) sign up?
• Can I access the internet via call13434?
• Can I use call13434 for calls to 08 or 15 numbers?
• Can I use call13434 from my mobile or a payphone?
• Do you provide router boxes?
• What kind of payment methods do you offer?
• How will my calls be invoiced?
• Will I receive an invoice by post?
• Where can I view and change my call13434 customer or bank details?
• How do I register another telephone number?
• I have lost my call13434 customer number. What should I do?
• Can I become an agent for call13434?
• How do I unsubscribe?