I immediately got the message: 'The number you have dialled has not been recognised' after just dialling call13434.

If you are dialing the 13434 prefix please ensure you are calling from a Eircom line; only Eircom landlines in Ireland can use our service via the 13434 code.

NTL and any other landline provider or mobile customers should use 01 6850850 to make a call.